1/16/2024 0 Comments Budget car rental reviews![]() ![]() I was 110% satisfied with the assistance he provided with my problem. Location: Jacksonville, Florida, 10246 Atlantic Blvd. I will not be using budget again, nor will I be recommending it to others.ฤก0246 Atlantic Blvd, Jacksonville, Florida 32225 This is false advertisement, and really really bad business. When I called Budget main line back again, they THEN told me only when I asked the specific question, that the individual locations CAN in fact alter their rental agreements with their clients as they see fit, and the ONLY WAY to figure out what the actual price is when you pickup the vehicle is to call the pickup location afterwards. ![]() This is beside the fact that I carry two other insurance policies, with written proof, that cover rental cars internationally. However, when I arrived to pick up the car the people at the location told me that the insurance was in fact, unable to be waived, and I had to pay an additional 30% more than the reservation amount I was quoted. I'm truly disappointed in the fact that when I reserved a vehicle weeks in advance, I was quoted a price and told the insurance coverages were not obligatory. I have rented from Budget in the past and this has never happened to me. I ended up renting from another vendor and was able to get under way. And while I was waiting other people after me came in and got vehicles. I informed him I was calling the budget office to make a complaint. After waiting a few minutes I inquired again as to the length of time, with a nasty and dismissive attitude he said this evening or maybe even tomorrow. I then asked how long would it take even though they confirmed that my car would be waiting. ![]() When I refused, the employee then started with we have no cars. I also confirmed with budget prior to my trip and was informed that was all the Insurance that I needed. When I arrived at the Budget location in Punta Cana with my wife and three children, the employee immediately tried to upsell to a more expensive rental, and then tried to upsell the insurance although I had purchased the additional vehicle insurance through budget (I informed him of this). Budget also called to confirm one day prior to my pickup date. I had confirmed my Budget rental through confirmation email prior to my trip. Unprofessional and rude Budget employee at the Punta Cana, Dominican Republic airport ![]()
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